FAQs - Frequently asked questions
Why buy from Simba Stickers?
We are passionate about animals and animal art and we endeavour to promote animals and nature by showcasing them through beautiful art.
By buying from us you ensure that we can continue to provide beautiful animal art, as well as the animal facts series which we post on our various video platforms to educate people about animals.
Is it safe to buy from Simba Stickers?
It is most definitely safe. Our digital and print-on-demand products parner is Sellfy, which is one of the largest online sales companies in the world. Sellfy ensures that your print-on-demand products will arrive as ordered and offer compensation if anything should happen along the way.
Furthermore, we are part of Google's Merchant Center, which means we have been fully vetted as an online store by one of the world's largest online sales platforms.
Print-on-demand orders
The information below comes from Sellfy and provides a brief overview of how long it takes to deliver the products.
Shipping
All digital orders are delivered immediately upon completion and have no shipping costs.
Print-on-demand orders are fulfilled by Sellfy and the shipping costs vary based on type, quantity and destination.
Merchandise Shipping Info
Delivery times consist of the production time + shipping time. Printing and fulfillment are done on-demand, right when the order is placed. Once the product is ready to be shipped, it can take up to 20 business days for the item to arrive depending on the customer's location and the specific product that they ordered.
The production time will vary, but 97.66% of our orders are printed and shipped within 5 business days. More than 50% of these orders are shipped within 3 business days or fewer.
Customers will all receive confirmation emails after they complete their orders. These emails will provide them with tracking information. Though, tracking info quality may differ based on the local carrier's ability to provide this data.
How long does shipping take?
Important! Holiday shipping times, for November and December, are slower.
Our fulfillment partners have multiple locations worldwide and the facility is chosen to provide the fastest fulfillment and shipping times to the end customer. Below you'll see a table that will provide estimates of how long garments take to arrive.
| Non-Apparel Production Time | Apparel Production Time | Standard Shipping | Delivery Time | |||
| United States | 2-5 business days | 2-7 business days | 3-4 business days | 5-11 business days | ||
| Canada | 2-5 business days | 2-7 business days | 6-10 business days | 8-17 business days | ||
| International | 2-5 business days | 2-7 business days | 5-20 business days | 7-27 business days | ||
Depending on the customer's location, they can be charged VAT, GST, and US sales taxes on top of the final price. These charges are added on top of the price you set for the item and are covered by the end customer.
Note: Once your customer's order is dispatched, we'll provide the tracking number. The tracking information is available in your Sellfy account on the order page and can be viewed by the customer on their order Confirmation page.
How much does shipping cost?
Customers will pay for the full cost of shipping and these shipping rates will vary by their location and the item(s) being shipped. Please see the costs below, separated into the shipping prices for the first product ordered and the shipping prices for additional items. Keep in mind that as of July 2021, items being shipped to countries in the EU will require VAT to be added to the shipping cost, as well.
- If the customer has ordered one item they will pay for the first product cost.
- If the customer has ordered more than one item, they will pay the highest or most expensive first product cost along with the lesser cost of an additional item(s).
| USA | Europe | EFTA States | Canada | Australia & NZ | Japan | Worldwide | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Shirts | ||||||||||||||||||||
| First product | $3.99 | $4.59 | $9.99 | $6.99 | $7.19 | $4.39 | $11.99 | |||||||||||||
| Additional product | $2.00 | $1.45 | $1.10 | $1.95 | $1.30 | $1.50 | $6.00 | |||||||||||||
| Hoodies & Sweatshirts | ||||||||||||||||||||
| First product | $7.99 | $6.99 | $10.99 | $6.99 | $11.29 | $6.99 | $16.99 | |||||||||||||
| Additional product | $2.50 | $2.40 | $2.20 | $1.95 | $2.05 | $2.40 | $8.00 | |||||||||||||
| Phone cases | ||||||||||||||||||||
| First product | $3.99 | $4.09 | $9.49 | $6.29 | $5.19 | $4.99 | $6.99 | |||||||||||||
| Additional product | $0.75 | $1.15 | $0.83 | $1.10 | $1.05 | $1.00 | $3.00 | |||||||||||||
| White Mugs | ||||||||||||||||||||
| First product | $6.99 | $5.79 | $10.99 | $8.29 | $9.19 | $5.89 | $12.99 | |||||||||||||
| Additional product | $4.00 | $2.05 | $1.65 | $5.15 | $4.10 | $1.80 | $7.00 | |||||||||||||
| Enamel Mugs | ||||||||||||||||||||
| First product | $3.99 | $4.59 | $9.99 | $6.99 | $7.19 | $4.39 | $11.99 | |||||||||||||
| Additional product | $2.00 | $1.45 | $1.09 | $1.95 | $1.30 | $1.50 | $6.00 | |||||||||||||
| Stickers | ||||||||||||||||||||
| First product | $4.50 | $4.09 | $9.99 | $7.69 | $9.09 | $8.99 | $9.09 | |||||||||||||
| Additional product | $0.15 | $0.07 | $0.07 | $0.10 | $0.10 | $0.15 | $0.25 | |||||||||||||
| Posters* | ||||||||||||||||||||
| First product | $4.99 - $5.99 | $5.79 - $6.89 | $10.49 - $10.99 | $5.19 - $6.29 | $5.99 - $6.99 | $8.99 - $9.99 | $11.99 - $13.99 | |||||||||||||
| Additional product | $0.40 | $0.30 - $0.60 | $0.40 - $10.49 | $0.30 | $0.30 | $0.25 | $1.00 | |||||||||||||
| Framed Posters* | ||||||||||||||||||||
| First product | $10.49 - $29.99 | $7.49 - $24.19 | $10.99 - $49.99 | $11.39 - $51.49 | $9.19 - $30.69 | $20.79 - $50.99 | $15.99 - $50.99 | |||||||||||||
| Additional product | $4.50 - $14.95 | $4.90 - $13.00 | $4.40 - $24.95 | $6.25 - $25.75 | $4.10 - $15.35 | $7.85 - $26.00 | $8.00 - $26.00 | |||||||||||||
| Canvas* | ||||||||||||||||||||
| First product | $10.49 - $29.99 | $7.49 - $24.19 | $20.79 - $50.99 | $11.39 - $51.49 | $9.19 - $30.69 | $10.99 - $49.95 | $15.99 - $50.99 | |||||||||||||
| Additional product | $4.50 - $14.95 | $4.90 - $13.00 | $4.40 - $26.99 | $6.25 - $25.75 | $4.10 - $15.35 | $4.00 - $24.95 | $8.00 - $26.00 | |||||||||||||
| Tote bags | ||||||||||||||||||||
| First product | $3.99 | $4.59 | $9.99 | $6.99 | $7.19 | $4.39 | $11.99 | |||||||||||||
| Additional product | $2.00 | $1.45 | $1.10 | $1.95 | $1.30 | $1.50 | $6.00 | |||||||||||||
*Prices for Posters, Framed Posters and Canvas will vary based on size
Return policy
Since our print-on-demand products are made on order, it is not possible to return or exchange them. Damanged products may be replaced, but the complaint has to come within 4 weeks of delivery, as per Sellfy's terms and conditions, which are listed below.
Can customers return or exchange items?
Important! Customers are not able to return or exchange any items. Each product is custom printed at the time of their order.
Unfortunately, it's not possible for customers to exchange or return their custom-ordered merchandise.
If an item cannot be delivered or is rejected by the customer, it will be sent back to Sellfy's production facility. All items that are returned to the facility will be donated to charity.
What if the product arrives damaged?
If any print-on-demand merchandise arrives damaged or has a serious quality issue, we can help.
You can contact us by using the contact form with the following information:
- The order ID number and/or your name and email address
- An image of the damaged or poor-quality item
We'd be happy to issue a refund or replace the product at no cost to you.